Incident

Allows you to perform create, read and update operations on the incident table in ServiceNow.

Base URL: domains/servicenow/incident/

Version: v1

Schemes: https

Summary

Path	Operation	Description
/	POST	Create a record
/{sysId}*	GET	Retrieve a record
/{sysId}*	PUT	Modify a record

Paths

Create a record

POST /

incidents: object[]

Incident requests may be submitted

object

u_other_source: string: Other Source Notes
u_potential_risk_choice: string: Potential Risk Choice
u_solution_kb: string: The Solution KB
u_represented_by: string: Represented By
u_resolution_source: string: Other Source
u_isparent: boolean: Parent flag
u_action: string: The Resolution Action
u_work_phone: string: Contact Number
u_incident_watchlist: string: The OIT Watch List
vip: boolean: Net ID
u_confirmation_method: string: Confirmation Method
u_resource_affected: string: Resource Affected
priority: integer: The Priority of the Incident
description: string: This is the description field on the Incident
u_work_status: string: Work Status
u_feedback: string (up to 1000 chars): Customer Feedback
closed_at: string (dateTime): Closed
u_date_of_incident: string (date): Date of Incident
sys_updated_on: string (dateTime): Updated
parent: string: The Parent request which the Incident stems from
closed_by: string: Closed By
u_monitoring_check: string: The Monitoring Check
u_email: string: Email
due_date: string (dateTime): Due Date
u_information_breached_exfiltrated: boolean: Information Breached (exfiltrated)
assignment_group: string: The Assignment Group which has been assigned to the Incident
u_owner_contract: string: Owner/Contract
u_quick_facts_description: string (up to 1000 chars): Quick Facts Description
caller_id: string: The person who opened the Incident
u_building: string: Building of Incident
u_link_to_full_report: string: Link to full Report
u_actual_risk_choice: string: Actual Risk Choice
u_financial_impact_descriptions: string (up to 100 chars): Financial Impact Descriptions
state: integer: The current State of the Incident
u_method_used: string: Method Used to Gain Access
u_reach: string: Reach
u_overall_risk_impact: string (up to 1000 chars): Overall Risk Impact to the University
u_resolution_service: string: The Resolution Service
u_info_breached: string: Info Breached
u_closure_code: string: The reason Incident was closed
opened_at: string (dateTime): Opened Date
short_description: string (1 to 160 chars): This is the short description of the Incident
sys_updated_by: string: Updated By
u_resource_purpose: string: Resource Purpose
problem_id: string: The Problem ID
u_how_discovered: string: How Discovered
u_prioritization: integer: The Rank of the Incident
u_follow_up_notes: string (up to 1000 chars): Customer Feedback Follow Up Notes
caused_by: string: Caused by Change
u_qualtrics_response_id: string: Customer Feedback Qualtircs Response ID
u_subcategory: string: Subcategory
u_service: string (date): The Service which the Incident belongs to
assigned_to: string: Individual in the Assignment Group the Incident has been assigned to
cmdb_ci: string: The Configuration Item
u_room: string: Room of Incident
u_source: string: Source
u_undocumented_change: boolean: Undocumented Change
opened_by: string: Opened By
u_data_classification: string: Data Classification
watch_list: string: The Caller Watch List
u_severity: string: Severity
u_sensitivity: string: Sensitivity

200 OK

The values on the Incident form

result: object[]

object

u_other_source: string: Other Source Notes
u_potential_risk_choice: string: Potential Risk Choice
u_solution_kb: string: Solution KB
u_represented_by: string: Representd By
u_resolution_source: string: Other Source
u_isparent: boolean: Parent Flag
u_action: string: Resolution Action
u_work_phone: string: Contact Number
u_incident_watchlist: string: OIT Watch List
vip: boolean: VIP
u_confirmation_method: string: Confirmation Method
u_resource_affected: string: Resource Affected
priority: integer: Priority
description: string: Description
u_work_status: string: Work Status
u_feedback: string (up to 1000 chars): Customer Feedback
closed_at: string (dateTime): Closed
u_date_of_incident: string: Date of Incident
sys_updated_on: string (dateTime): Updated
parent: string: Parent
number: string: Incident Number
closed_by: string: Closed by
u_monitoring_check: string: Monitoring Check
u_email: string: Email
due_date: string (dateTime): Due Date
u_information_breached_exfiltrated: boolean: Inormation Breached (exfiltrated)
assignment_group: string: Assignment Group
u_owner_contract: string: Owner/Contract
u_quick_facts_description: string (up to 1000 chars): Quick Facts Description
caller_id: string: Caller
u_building: string: Building
u_link_to_full_report: string: Link to Full Report
u_actual_risk_choice: string: Actual Risk Choice
u_financial_impact_descriptions: string (up to 100 chars): Financial Impact Descriptions
state: integer: State
u_method_used: string: Method Used to Gain Access
u_reach: string: Reach
u_overall_risk_impact: string (up to 1000 chars): Overall Risk Impact to the University
u_resolution_service: string: Resolution Service
u_info_breached: string: Info Breached
u_closure_code: integer: Closure Code
opened_at: string (dateTime): Opened Date
short_description: string: Short Description
sys_updated_by: string: Updated by
u_resource_purpose: string: Resource Purpose
problem_id: string: Problem ID
u_how_discovered: string: How Discovered
u_prioritization: integer: Rank
u_follow_up_notes: string (up to 1000 chars): Customer Feedback Follow Up Notes
caused_by: string: Caused by Change
u_qualtrics_response_id: string: Customer Feedback Qualtrics Response ID
u_subcategory: string: Subcategory
assigned_to: string: Assigned To
u_service: string: Symptom Service
cmdb_ci: string: Configuration Item
u_room: string: Room
u_source: string: Source
u_undocumented_change: boolean: Undocumented Change
opened_by: string: Opened by
u_data_classification: string: Data Classification
watch_list: string: Caller Watch List
u_severity: string: Severity
u_sensitivity: string: Sensitivity

Retrieve a record

GET /{sysId}*

Retrieves one incident per call based on the unique system identifier. The 4 query parameters will modify the response.


sysId	The unique idenitifer	path	string
sysparm_display_value	Return the display value (true), actual value (false), or both (all) for reference fields (default: false)	query	string
sysparm_exclude_reference_link	True to exclude Table API links for reference fields (default: false)	query	string
sysparm_fields	A comma-separated list of fields to return in the response	query	string
sysparm_view	Render the response according to the specified UI view (overridden by sysparm_fields)	query	string

200 OK

The values on the Incident form

result: object[]

object

u_other_source: string: Other Source Notes
u_potential_risk_choice: string: Potential Risk Choice
u_solution_kb: string: Solution KB
u_represented_by: string: Representd By
u_resolution_source: string: Other Source
u_isparent: boolean: Parent Flag
u_action: string: Resolution Action
u_work_phone: string: Contact Number
u_incident_watchlist: string: OIT Watch List
vip: boolean: VIP
u_confirmation_method: string: Confirmation Method
u_resource_affected: string: Resource Affected
priority: integer: Priority
description: string: Description
u_work_status: string: Work Status
u_feedback: string (up to 1000 chars): Customer Feedback
closed_at: string (dateTime): Closed
u_date_of_incident: string: Date of Incident
sys_updated_on: string (dateTime): Updated
parent: string: Parent
number: string: Incident Number
closed_by: string: Closed by
u_monitoring_check: string: Monitoring Check
u_email: string: Email
due_date: string (dateTime): Due Date
u_information_breached_exfiltrated: boolean: Inormation Breached (exfiltrated)
assignment_group: string: Assignment Group
u_owner_contract: string: Owner/Contract
u_quick_facts_description: string (up to 1000 chars): Quick Facts Description
caller_id: string: Caller
u_building: string: Building
u_link_to_full_report: string: Link to Full Report
u_actual_risk_choice: string: Actual Risk Choice
u_financial_impact_descriptions: string (up to 100 chars): Financial Impact Descriptions
state: integer: State
u_method_used: string: Method Used to Gain Access
u_reach: string: Reach
u_overall_risk_impact: string (up to 1000 chars): Overall Risk Impact to the University
u_resolution_service: string: Resolution Service
u_info_breached: string: Info Breached
u_closure_code: integer: Closure Code
opened_at: string (dateTime): Opened Date
short_description: string: Short Description
sys_updated_by: string: Updated by
u_resource_purpose: string: Resource Purpose
problem_id: string: Problem ID
u_how_discovered: string: How Discovered
u_prioritization: integer: Rank
u_follow_up_notes: string (up to 1000 chars): Customer Feedback Follow Up Notes
caused_by: string: Caused by Change
u_qualtrics_response_id: string: Customer Feedback Qualtrics Response ID
u_subcategory: string: Subcategory
assigned_to: string: Assigned To
u_service: string: Symptom Service
cmdb_ci: string: Configuration Item
u_room: string: Room
u_source: string: Source
u_undocumented_change: boolean: Undocumented Change
opened_by: string: Opened by
u_data_classification: string: Data Classification
watch_list: string: Caller Watch List
u_severity: string: Severity
u_sensitivity: string: Sensitivity

Modify a record

PUT /{sysId}*

incidents: object[]

Incident requests may be submitted

object

u_other_source: string: Other Source Notes
u_potential_risk_choice: string: Potential Risk Choice
u_solution_kb: string: The Solution KB
u_represented_by: string: Represented By
u_resolution_source: string: Other Source
u_isparent: boolean: Parent flag
u_action: string: The Resolution Action
u_work_phone: string: Contact Number
u_incident_watchlist: string: The OIT Watch List
vip: boolean: Net ID
u_confirmation_method: string: Confirmation Method
u_resource_affected: string: Resource Affected
priority: integer: The Priority of the Incident
description: string: This is the description field on the Incident
u_work_status: string: Work Status
u_feedback: string (up to 1000 chars): Customer Feedback
closed_at: string (dateTime): Closed
u_date_of_incident: string (date): Date of Incident
sys_updated_on: string (dateTime): Updated
parent: string: The Parent request which the Incident stems from
closed_by: string: Closed By
u_monitoring_check: string: The Monitoring Check
u_email: string: Email
due_date: string (dateTime): Due Date
u_information_breached_exfiltrated: boolean: Information Breached (exfiltrated)
assignment_group: string: The Assignment Group which has been assigned to the Incident
u_owner_contract: string: Owner/Contract
u_quick_facts_description: string (up to 1000 chars): Quick Facts Description
caller_id: string: The person who opened the Incident
u_building: string: Building of Incident
u_link_to_full_report: string: Link to full Report
u_actual_risk_choice: string: Actual Risk Choice
u_financial_impact_descriptions: string (up to 100 chars): Financial Impact Descriptions
state: integer: The current State of the Incident
u_method_used: string: Method Used to Gain Access
u_reach: string: Reach
u_overall_risk_impact: string (up to 1000 chars): Overall Risk Impact to the University
u_resolution_service: string: The Resolution Service
u_info_breached: string: Info Breached
u_closure_code: string: The reason Incident was closed
opened_at: string (dateTime): Opened Date
short_description: string (1 to 160 chars): This is the short description of the Incident
sys_updated_by: string: Updated By
u_resource_purpose: string: Resource Purpose
problem_id: string: The Problem ID
u_how_discovered: string: How Discovered
u_prioritization: integer: The Rank of the Incident
u_follow_up_notes: string (up to 1000 chars): Customer Feedback Follow Up Notes
caused_by: string: Caused by Change
u_qualtrics_response_id: string: Customer Feedback Qualtircs Response ID
u_subcategory: string: Subcategory
u_service: string (date): The Service which the Incident belongs to
assigned_to: string: Individual in the Assignment Group the Incident has been assigned to
cmdb_ci: string: The Configuration Item
u_room: string: Room of Incident
u_source: string: Source
u_undocumented_change: boolean: Undocumented Change
opened_by: string: Opened By
u_data_classification: string: Data Classification
watch_list: string: The Caller Watch List
u_severity: string: Severity
u_sensitivity: string: Sensitivity


sysId		path	string

200 OK

The values on the Incident form

result: object[]

object

u_other_source: string: Other Source Notes
u_potential_risk_choice: string: Potential Risk Choice
u_solution_kb: string: Solution KB
u_represented_by: string: Representd By
u_resolution_source: string: Other Source
u_isparent: boolean: Parent Flag
u_action: string: Resolution Action
u_work_phone: string: Contact Number
u_incident_watchlist: string: OIT Watch List
vip: boolean: VIP
u_confirmation_method: string: Confirmation Method
u_resource_affected: string: Resource Affected
priority: integer: Priority
description: string: Description
u_work_status: string: Work Status
u_feedback: string (up to 1000 chars): Customer Feedback
closed_at: string (dateTime): Closed
u_date_of_incident: string: Date of Incident
sys_updated_on: string (dateTime): Updated
parent: string: Parent
number: string: Incident Number
closed_by: string: Closed by
u_monitoring_check: string: Monitoring Check
u_email: string: Email
due_date: string (dateTime): Due Date
u_information_breached_exfiltrated: boolean: Inormation Breached (exfiltrated)
assignment_group: string: Assignment Group
u_owner_contract: string: Owner/Contract
u_quick_facts_description: string (up to 1000 chars): Quick Facts Description
caller_id: string: Caller
u_building: string: Building
u_link_to_full_report: string: Link to Full Report
u_actual_risk_choice: string: Actual Risk Choice
u_financial_impact_descriptions: string (up to 100 chars): Financial Impact Descriptions
state: integer: State
u_method_used: string: Method Used to Gain Access
u_reach: string: Reach
u_overall_risk_impact: string (up to 1000 chars): Overall Risk Impact to the University
u_resolution_service: string: Resolution Service
u_info_breached: string: Info Breached
u_closure_code: integer: Closure Code
opened_at: string (dateTime): Opened Date
short_description: string: Short Description
sys_updated_by: string: Updated by
u_resource_purpose: string: Resource Purpose
problem_id: string: Problem ID
u_how_discovered: string: How Discovered
u_prioritization: integer: Rank
u_follow_up_notes: string (up to 1000 chars): Customer Feedback Follow Up Notes
caused_by: string: Caused by Change
u_qualtrics_response_id: string: Customer Feedback Qualtrics Response ID
u_subcategory: string: Subcategory
assigned_to: string: Assigned To
u_service: string: Symptom Service
cmdb_ci: string: Configuration Item
u_room: string: Room
u_source: string: Source
u_undocumented_change: boolean: Undocumented Change
opened_by: string: Opened by
u_data_classification: string: Data Classification
watch_list: string: Caller Watch List
u_severity: string: Severity
u_sensitivity: string: Sensitivity

Service Path:

domains/servicenow/incident/

Domain or University API:

domains/servicenow/incident/

Tags:

domains

servicenow

incident

Incident

Summary

Paths

POST /

GET /{sysId}*

PUT /{sysId}*

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