Incident
Allows you to perform create, read and update operations on the incident table in ServiceNow.
Base URL: domains/servicenow/incident/
Version: v1
Summary
Path | Operation | Description |
---|---|---|
/ | POST | Create a record |
/{sysId}* | GET | Retrieve a record |
PUT | Modify a record |
Paths
POST /
- incidents: object[]
-
Incident requests may be submitted
object - u_other_source: string
-
Other Source Notes
- u_potential_risk_choice: string
-
Potential Risk Choice
- u_solution_kb: string
-
The Solution KB
- u_represented_by: string
-
Represented By
- u_resolution_source: string
-
Other Source
- u_isparent: boolean
-
Parent flag
- u_action: string
-
The Resolution Action
- u_work_phone: string
-
Contact Number
- u_incident_watchlist: string
-
The OIT Watch List
- vip: boolean
-
Net ID
- u_confirmation_method: string
-
Confirmation Method
- u_resource_affected: string
-
Resource Affected
- priority: integer
-
The Priority of the Incident
- description: string
-
This is the description field on the Incident
- u_work_status: string
-
Work Status
- u_feedback: string (up to 1000 chars)
-
Customer Feedback
- closed_at: string (dateTime)
-
Closed
- u_date_of_incident: string (date)
-
Date of Incident
- sys_updated_on: string (dateTime)
-
Updated
- parent: string
-
The Parent request which the Incident stems from
- closed_by: string
-
Closed By
- u_monitoring_check: string
-
The Monitoring Check
- u_email: string
-
Email
- due_date: string (dateTime)
-
Due Date
- u_information_breached_exfiltrated: boolean
-
Information Breached (exfiltrated)
- assignment_group: string
-
The Assignment Group which has been assigned to the Incident
- u_owner_contract: string
-
Owner/Contract
- u_quick_facts_description: string (up to 1000 chars)
-
Quick Facts Description
- caller_id: string
-
The person who opened the Incident
- u_building: string
-
Building of Incident
- u_link_to_full_report: string
-
Link to full Report
- u_actual_risk_choice: string
-
Actual Risk Choice
- u_financial_impact_descriptions: string (up to 100 chars)
-
Financial Impact Descriptions
- state: integer
-
The current State of the Incident
- u_method_used: string
-
Method Used to Gain Access
- u_reach: string
-
Reach
- u_overall_risk_impact: string (up to 1000 chars)
-
Overall Risk Impact to the University
- u_resolution_service: string
-
The Resolution Service
- u_info_breached: string
-
Info Breached
- u_closure_code: string
-
The reason Incident was closed
- opened_at: string (dateTime)
-
Opened Date
- short_description: string (1 to 160 chars)
-
This is the short description of the Incident
- sys_updated_by: string
-
Updated By
- u_resource_purpose: string
-
Resource Purpose
- problem_id: string
-
The Problem ID
- u_how_discovered: string
-
How Discovered
- u_prioritization: integer
-
The Rank of the Incident
- u_follow_up_notes: string (up to 1000 chars)
-
Customer Feedback Follow Up Notes
- caused_by: string
-
Caused by Change
- u_qualtrics_response_id: string
-
Customer Feedback Qualtircs Response ID
- u_subcategory: string
-
Subcategory
- u_service: string (date)
-
The Service which the Incident belongs to
- assigned_to: string
-
Individual in the Assignment Group the Incident has been assigned to
- cmdb_ci: string
-
The Configuration Item
- u_room: string
-
Room of Incident
- u_source: string
-
Source
- u_undocumented_change: boolean
-
Undocumented Change
- opened_by: string
-
Opened By
- u_data_classification: string
-
Data Classification
- watch_list: string
-
The Caller Watch List
- u_severity: string
-
Severity
- u_sensitivity: string
-
Sensitivity
- 200 OK
-
OK
The values on the Incident form
- result: object[]
-
object - u_other_source: string
-
Other Source Notes
- u_potential_risk_choice: string
-
Potential Risk Choice
- u_solution_kb: string
-
Solution KB
- u_represented_by: string
-
Representd By
- u_resolution_source: string
-
Other Source
- u_isparent: boolean
-
Parent Flag
- u_action: string
-
Resolution Action
- u_work_phone: string
-
Contact Number
- u_incident_watchlist: string
-
OIT Watch List
- vip: boolean
-
VIP
- u_confirmation_method: string
-
Confirmation Method
- u_resource_affected: string
-
Resource Affected
- priority: integer
-
Priority
- description: string
-
Description
- u_work_status: string
-
Work Status
- u_feedback: string (up to 1000 chars)
-
Customer Feedback
- closed_at: string (dateTime)
-
Closed
- u_date_of_incident: string
-
Date of Incident
- sys_updated_on: string (dateTime)
-
Updated
- parent: string
-
Parent
- number: string
-
Incident Number
- closed_by: string
-
Closed by
- u_monitoring_check: string
-
Monitoring Check
- u_email: string
-
Email
- due_date: string (dateTime)
-
Due Date
- u_information_breached_exfiltrated: boolean
-
Inormation Breached (exfiltrated)
- assignment_group: string
-
Assignment Group
- u_owner_contract: string
-
Owner/Contract
- u_quick_facts_description: string (up to 1000 chars)
-
Quick Facts Description
- caller_id: string
-
Caller
- u_building: string
-
Building
- u_link_to_full_report: string
-
Link to Full Report
- u_actual_risk_choice: string
-
Actual Risk Choice
- u_financial_impact_descriptions: string (up to 100 chars)
-
Financial Impact Descriptions
- state: integer
-
State
- u_method_used: string
-
Method Used to Gain Access
- u_reach: string
-
Reach
- u_overall_risk_impact: string (up to 1000 chars)
-
Overall Risk Impact to the University
- u_resolution_service: string
-
Resolution Service
- u_info_breached: string
-
Info Breached
- u_closure_code: integer
-
Closure Code
- opened_at: string (dateTime)
-
Opened Date
- short_description: string
-
Short Description
- sys_updated_by: string
-
Updated by
- u_resource_purpose: string
-
Resource Purpose
- problem_id: string
-
Problem ID
- u_how_discovered: string
-
How Discovered
- u_prioritization: integer
-
Rank
- u_follow_up_notes: string (up to 1000 chars)
-
Customer Feedback Follow Up Notes
- caused_by: string
-
Caused by Change
- u_qualtrics_response_id: string
-
Customer Feedback Qualtrics Response ID
- u_subcategory: string
-
Subcategory
- assigned_to: string
-
Assigned To
- u_service: string
-
Symptom Service
- cmdb_ci: string
-
Configuration Item
- u_room: string
-
Room
- u_source: string
-
Source
- u_undocumented_change: boolean
-
Undocumented Change
- opened_by: string
-
Opened by
- u_data_classification: string
-
Data Classification
- watch_list: string
-
Caller Watch List
- u_severity: string
-
Severity
- u_sensitivity: string
-
Sensitivity
GET /{sysId}*
Retrieves one incident per call based on the unique system identifier. The 4 query parameters will modify the response.
sysId | The unique idenitifer | path | string | |
sysparm_display_value | Return the display value (true), actual value (false), or both (all) for reference fields (default: false) | query | string | |
sysparm_exclude_reference_link | True to exclude Table API links for reference fields (default: false) | query | string | |
sysparm_fields | A comma-separated list of fields to return in the response | query | string | |
sysparm_view | Render the response according to the specified UI view (overridden by sysparm_fields) | query | string |
- 200 OK
-
OK
The values on the Incident form
- result: object[]
-
object - u_other_source: string
-
Other Source Notes
- u_potential_risk_choice: string
-
Potential Risk Choice
- u_solution_kb: string
-
Solution KB
- u_represented_by: string
-
Representd By
- u_resolution_source: string
-
Other Source
- u_isparent: boolean
-
Parent Flag
- u_action: string
-
Resolution Action
- u_work_phone: string
-
Contact Number
- u_incident_watchlist: string
-
OIT Watch List
- vip: boolean
-
VIP
- u_confirmation_method: string
-
Confirmation Method
- u_resource_affected: string
-
Resource Affected
- priority: integer
-
Priority
- description: string
-
Description
- u_work_status: string
-
Work Status
- u_feedback: string (up to 1000 chars)
-
Customer Feedback
- closed_at: string (dateTime)
-
Closed
- u_date_of_incident: string
-
Date of Incident
- sys_updated_on: string (dateTime)
-
Updated
- parent: string
-
Parent
- number: string
-
Incident Number
- closed_by: string
-
Closed by
- u_monitoring_check: string
-
Monitoring Check
- u_email: string
-
Email
- due_date: string (dateTime)
-
Due Date
- u_information_breached_exfiltrated: boolean
-
Inormation Breached (exfiltrated)
- assignment_group: string
-
Assignment Group
- u_owner_contract: string
-
Owner/Contract
- u_quick_facts_description: string (up to 1000 chars)
-
Quick Facts Description
- caller_id: string
-
Caller
- u_building: string
-
Building
- u_link_to_full_report: string
-
Link to Full Report
- u_actual_risk_choice: string
-
Actual Risk Choice
- u_financial_impact_descriptions: string (up to 100 chars)
-
Financial Impact Descriptions
- state: integer
-
State
- u_method_used: string
-
Method Used to Gain Access
- u_reach: string
-
Reach
- u_overall_risk_impact: string (up to 1000 chars)
-
Overall Risk Impact to the University
- u_resolution_service: string
-
Resolution Service
- u_info_breached: string
-
Info Breached
- u_closure_code: integer
-
Closure Code
- opened_at: string (dateTime)
-
Opened Date
- short_description: string
-
Short Description
- sys_updated_by: string
-
Updated by
- u_resource_purpose: string
-
Resource Purpose
- problem_id: string
-
Problem ID
- u_how_discovered: string
-
How Discovered
- u_prioritization: integer
-
Rank
- u_follow_up_notes: string (up to 1000 chars)
-
Customer Feedback Follow Up Notes
- caused_by: string
-
Caused by Change
- u_qualtrics_response_id: string
-
Customer Feedback Qualtrics Response ID
- u_subcategory: string
-
Subcategory
- assigned_to: string
-
Assigned To
- u_service: string
-
Symptom Service
- cmdb_ci: string
-
Configuration Item
- u_room: string
-
Room
- u_source: string
-
Source
- u_undocumented_change: boolean
-
Undocumented Change
- opened_by: string
-
Opened by
- u_data_classification: string
-
Data Classification
- watch_list: string
-
Caller Watch List
- u_severity: string
-
Severity
- u_sensitivity: string
-
Sensitivity
PUT /{sysId}*
- incidents: object[]
-
Incident requests may be submitted
object - u_other_source: string
-
Other Source Notes
- u_potential_risk_choice: string
-
Potential Risk Choice
- u_solution_kb: string
-
The Solution KB
- u_represented_by: string
-
Represented By
- u_resolution_source: string
-
Other Source
- u_isparent: boolean
-
Parent flag
- u_action: string
-
The Resolution Action
- u_work_phone: string
-
Contact Number
- u_incident_watchlist: string
-
The OIT Watch List
- vip: boolean
-
Net ID
- u_confirmation_method: string
-
Confirmation Method
- u_resource_affected: string
-
Resource Affected
- priority: integer
-
The Priority of the Incident
- description: string
-
This is the description field on the Incident
- u_work_status: string
-
Work Status
- u_feedback: string (up to 1000 chars)
-
Customer Feedback
- closed_at: string (dateTime)
-
Closed
- u_date_of_incident: string (date)
-
Date of Incident
- sys_updated_on: string (dateTime)
-
Updated
- parent: string
-
The Parent request which the Incident stems from
- closed_by: string
-
Closed By
- u_monitoring_check: string
-
The Monitoring Check
- u_email: string
-
Email
- due_date: string (dateTime)
-
Due Date
- u_information_breached_exfiltrated: boolean
-
Information Breached (exfiltrated)
- assignment_group: string
-
The Assignment Group which has been assigned to the Incident
- u_owner_contract: string
-
Owner/Contract
- u_quick_facts_description: string (up to 1000 chars)
-
Quick Facts Description
- caller_id: string
-
The person who opened the Incident
- u_building: string
-
Building of Incident
- u_link_to_full_report: string
-
Link to full Report
- u_actual_risk_choice: string
-
Actual Risk Choice
- u_financial_impact_descriptions: string (up to 100 chars)
-
Financial Impact Descriptions
- state: integer
-
The current State of the Incident
- u_method_used: string
-
Method Used to Gain Access
- u_reach: string
-
Reach
- u_overall_risk_impact: string (up to 1000 chars)
-
Overall Risk Impact to the University
- u_resolution_service: string
-
The Resolution Service
- u_info_breached: string
-
Info Breached
- u_closure_code: string
-
The reason Incident was closed
- opened_at: string (dateTime)
-
Opened Date
- short_description: string (1 to 160 chars)
-
This is the short description of the Incident
- sys_updated_by: string
-
Updated By
- u_resource_purpose: string
-
Resource Purpose
- problem_id: string
-
The Problem ID
- u_how_discovered: string
-
How Discovered
- u_prioritization: integer
-
The Rank of the Incident
- u_follow_up_notes: string (up to 1000 chars)
-
Customer Feedback Follow Up Notes
- caused_by: string
-
Caused by Change
- u_qualtrics_response_id: string
-
Customer Feedback Qualtircs Response ID
- u_subcategory: string
-
Subcategory
- u_service: string (date)
-
The Service which the Incident belongs to
- assigned_to: string
-
Individual in the Assignment Group the Incident has been assigned to
- cmdb_ci: string
-
The Configuration Item
- u_room: string
-
Room of Incident
- u_source: string
-
Source
- u_undocumented_change: boolean
-
Undocumented Change
- opened_by: string
-
Opened By
- u_data_classification: string
-
Data Classification
- watch_list: string
-
The Caller Watch List
- u_severity: string
-
Severity
- u_sensitivity: string
-
Sensitivity
sysId | path | string |
- 200 OK
-
OK
The values on the Incident form
- result: object[]
-
object - u_other_source: string
-
Other Source Notes
- u_potential_risk_choice: string
-
Potential Risk Choice
- u_solution_kb: string
-
Solution KB
- u_represented_by: string
-
Representd By
- u_resolution_source: string
-
Other Source
- u_isparent: boolean
-
Parent Flag
- u_action: string
-
Resolution Action
- u_work_phone: string
-
Contact Number
- u_incident_watchlist: string
-
OIT Watch List
- vip: boolean
-
VIP
- u_confirmation_method: string
-
Confirmation Method
- u_resource_affected: string
-
Resource Affected
- priority: integer
-
Priority
- description: string
-
Description
- u_work_status: string
-
Work Status
- u_feedback: string (up to 1000 chars)
-
Customer Feedback
- closed_at: string (dateTime)
-
Closed
- u_date_of_incident: string
-
Date of Incident
- sys_updated_on: string (dateTime)
-
Updated
- parent: string
-
Parent
- number: string
-
Incident Number
- closed_by: string
-
Closed by
- u_monitoring_check: string
-
Monitoring Check
- u_email: string
-
Email
- due_date: string (dateTime)
-
Due Date
- u_information_breached_exfiltrated: boolean
-
Inormation Breached (exfiltrated)
- assignment_group: string
-
Assignment Group
- u_owner_contract: string
-
Owner/Contract
- u_quick_facts_description: string (up to 1000 chars)
-
Quick Facts Description
- caller_id: string
-
Caller
- u_building: string
-
Building
- u_link_to_full_report: string
-
Link to Full Report
- u_actual_risk_choice: string
-
Actual Risk Choice
- u_financial_impact_descriptions: string (up to 100 chars)
-
Financial Impact Descriptions
- state: integer
-
State
- u_method_used: string
-
Method Used to Gain Access
- u_reach: string
-
Reach
- u_overall_risk_impact: string (up to 1000 chars)
-
Overall Risk Impact to the University
- u_resolution_service: string
-
Resolution Service
- u_info_breached: string
-
Info Breached
- u_closure_code: integer
-
Closure Code
- opened_at: string (dateTime)
-
Opened Date
- short_description: string
-
Short Description
- sys_updated_by: string
-
Updated by
- u_resource_purpose: string
-
Resource Purpose
- problem_id: string
-
Problem ID
- u_how_discovered: string
-
How Discovered
- u_prioritization: integer
-
Rank
- u_follow_up_notes: string (up to 1000 chars)
-
Customer Feedback Follow Up Notes
- caused_by: string
-
Caused by Change
- u_qualtrics_response_id: string
-
Customer Feedback Qualtrics Response ID
- u_subcategory: string
-
Subcategory
- assigned_to: string
-
Assigned To
- u_service: string
-
Symptom Service
- cmdb_ci: string
-
Configuration Item
- u_room: string
-
Room
- u_source: string
-
Source
- u_undocumented_change: boolean
-
Undocumented Change
- opened_by: string
-
Opened by
- u_data_classification: string
-
Data Classification
- watch_list: string
-
Caller Watch List
- u_severity: string
-
Severity
- u_sensitivity: string
-
Sensitivity